Microsoft Ignite 2024: Ankündigung neuer Agenten für Dynamics 365
5. January 2025
Änderungen in der Lizenzzuweisung für Dynamics 365 Finance und SCM in 2025
17. April 2025
Future of business - AI-powered ERP
Microsoft Ignite 2024 kicked off with exciting announcements and one of the highlights was the launch of new agents for Dynamics 365, designed to take business efficiency and productivity to the next level.
Which new agents have been announced?
Supplier Communications Agent in Dynamics 365 Supply Chain Management
A smooth procurement process is crucial for on-time deliveries. The agent supports the purchasing department by reading supplier emails and pointing out important messages. In the event of delivery delays, the agent analyzes the impact on customers and offers mitigation options.
(Public Preview: Feb. 2025)
Account Reconciliation Agent in Dynamics 365 Finance
Monthly and annual financial statements are often time-consuming and require a lot of manual work. The agent helps by automating the reconciliation of the general ledger and subledger, accepting variances within predefined tolerances and suggesting solutions in the event of discrepancies. The result: faster and more accurate reconciliations with less manual work.
(Public Preview: March 2025)
Time and Expense Agent in Dynamics 365 Project Operations
This agent automatically creates time and expense entries based on existing project assignments, calendar details and email receipts. The entries simply need to be checked and submitted. Project managers benefit from the agent reminding colleagues to submit their entries and checking them for compliance by flagging non-compliant entries.
(Public Preview: March 2025)
Agents for Dynamics Sales and Dynamics Customer Service as well as Field Service were also presented.
Why the new agents?
The new agents for Dynamics 365 are intelligent AI models that can be integrated into various business processes. They are designed to automate repetitive tasks, provide valuable insights and support decision-making. Here are some of the key features:
- Automation of business processes: Agents can automate tasks such as order processing, customer service and inventory management, reducing the workload of employees.
- Data analysis and insights: With advanced analytics tools, agents can analyze large amounts of data and provide valuable insights that contribute to strategic decision making.
- Personalized user experience: Agents can respond to the specific requirements and preferences of users and thus offer tailor-made solutions.
- Integration with other Microsoft products: Agents are seamlessly integrated into the existing Microsoft ecosystem, enabling seamless collaboration and communication.
The introduction of these agents can generate numerous benefits for companies:
- Increased efficiency: routine tasks are automated and employees can concentrate on strategic activities.
- Improved decision-making: AI-supported analysis of data can help make informed decisions.
- Cost savings: Optimization of business processes can lead to significant cost savings.
- Improved customer loyalty: Customer inquiries can be processed more efficiently, enabling companies to improve customer satisfaction.
The new agents announced at Microsoft Ignite 2024 for Dynamics 365 are an important step towards smarter and more efficient business processes. They offer companies the opportunity to optimize their processes and strengthen their competitiveness. These new tools pave the way for a successful digital transformation.
Links to the Microsoft marketing videos of the agents:
Supplier Communications Agent for Dynamics 365 Supply Chain Management
Account Reconciliation Agent for Dynamics 365 Finance
Time and Expense Agent for Dynamics 365 Project Operations
Further information on the most important announcements from the Microsoft world at Microsoft Ignite 2024 can be found at: https://www.microsoft.com/de-de/techwiese/news/microsoft-ignite-2024-die-wichtigsten-ankuendigungen-der-keynote.aspx
Christina Korff
Christina Korff begann 2017 als Werkstudentin bei Sven Mahn IT im Testmanagement und wechselte nach einem Jahr in die Beratung. Mit dem Abschluss ihres Masters als Wirtschaftsingenieurin im Jahr 2020 stieg sie vollständig als SCM-Consultant in die Beratung ein und übernahm Projektverantwortung.
„Die Dynamik und Vielfalt der Projekte sowie die enge Zusammenarbeit mit unterschiedlichen Kunden motivieren mich täglich, mein Bestes zu geben. Durch die engagierte Zusammenarbeit in unserem hochqualifizierten Team kann ich innovative Lösungen für unsere Kunden entwickeln und dazu beitragen, Geschäftsprozesse zu optimieren und damit einen Mehrwert zu schaffen.“
