Microsoft Dynamics 365 -

the cloud-based business suite for ERP, CRM, BI and Office applications

Dynamics 365 bundles the cloud services of Dynamics ERP and Dynamics CRM and supplements the classic ERP and CRM functionalities with the latest business intelligence functions, new business applications and Office 365. It is therefore the central platform for all of your company's digital business processes. Individual applications cover all requirements and offer you powerful and comprehensive functions.

Above all, however, the business suite impresses with the perfect interaction of the seamlessly compatible apps. This not only provides optimum support for your current business requirements. You are also equipped for future developments, growth and digital transformation. Dynamics 365 is the end-to-end suite for intelligent business, with which you can improve customer loyalty, actively support your employees, optimize operations and reinvent product and business models.

Dynamics 365 apps

ERP solutions

CRM solutions

Dynamics 365 - one solution for all requirements

Dynamics 365 is the only cloud-based solution that offers all the necessary functions for ERP and CRM in one place. Business process applications that work seamlessly together map the tasks in the areas of sales, customer service, field service, operational processes, finance, project service automation, customer insights and marketing.

In addition, the Microsoft data technologies Power BI, Cortana Intelligence and Azure Machine Learning are natively integrated into Dynamics 365. These support you with predictions (predictive analytics, predictive maintenance, etc.) and specific recommendations for action based on IoT data - and provide you with digital intelligence for well-founded, data-based decisions. For example, you can anticipate customer requirements, optimize processes, reduce costs and act more efficiently.

Dynamics 365 combines your business process applications with the familiar Office 365 tools already established in the company. This not only enables your employees to work on ERP or CRM tasks in Excel, Outlook, etc. Office integration also makes the structured workflow of business applications usable for the often unstructured work in team and productivity applications and significantly increases efficiency.

All components of Dynamics 365 are based on an expandable, central platform with a common data model. This facilitates data management and analysis across all applications, making work more user-friendly and productive.

3 Advantages of Dynamics 365

Dynamics 365 is flexible and economical

Dynamics 365 is based on Microsoft's modern cloud platform Azure and is provided as Software as a Service (SaaS). You therefore benefit from all the advantages that a cloud offering brings: Flexibility, cost-effectiveness, mobility and constantly up-to-date software and services. The solutions can be implemented quickly and cost-effectively, there is no need to invest in your own infrastructure and maintenance costs are reduced and largely outsourced.

Dynamics 365 is scalable and customized

The app concept makes Dynamics 365 highly customizable and scalable. In addition to the ERP and CRM apps, you can also purchase SaaS applications for special business or industry requirements and thus individually expand the functional scope of your Dynamics 365 solution. Over 200 apps from Microsoft and Microsoft partners are available - for data analysis, finance and HR or marketing and sales.

The business apps can be tried out free of charge on AppSource, licensed if interested and implemented quickly. Although they can be used completely independently of each other, they are automatically integrated into the Dynamics 365 solution thanks to the cloud infrastructure. A perfect modular system that allows you to start with a lean solution and expand it quickly and precisely as your requirements grow.

Dynamics 365 has evolved from Dynamics AX

The latest version of Dynamics AX has been merged into Dynamics 365. As Dynamics 365 Finance and Supply Chain Management (until October 2019 Dynamics 365 for Finance and Operations), it is part of the Enterprise Edition of Dynamics 365. It offers the powerful and globally scalable Dynamics AX ERP functionalities from the cloud. We would be happy to advise you on the effects of the new product concept on a possible upgrade of existing Dynamics AX systems to Dynamics 365 Finance and Supply Chain Management.

Find out more about Dynamics 365 Finance and Supply Chain Management here.

Dynamics 365 includes applications for all business requirements

In addition to the versatile apps for a wide range of business areas, Dynamics 365 contains many other tools.

  • Microsoft Copilots
  • AI Solutions
  • Collaboration Solutions
  • Power Platform
  • Microsoft Industry Clouds
  • Microsoft Platform
  • Services
Not sure what Dynamics 365 can do for your company?
We'll show you!

With the help of our innovative SMIT RapidKit setup solution, we work with you to carry out a comprehensive proof of concept. This allows you to assess the feasibility and potential of a Dynamics 365 solution for your company using a real system with your data and processes.

Stefan Falkenhagen
Operative Managing Director of Sven Mahn IT