Microsoft Dynamics 365 support
Sustainable project successes
The permanent functionality of the ERP software is of fundamental importance for the smooth running of your business processes. We therefore support you with comprehensive support services and thus create a reliable and efficient system - regardless of the company and system size. For us, successful project management does not end with implementation.
In order to generate sustainable project success for our customers, we are also available to them after the full implementation of Dynamics 365 Finance and Supply Chain Management. Our certified and experienced specialists will assist you with all technical or application-related questions and problems relating to Dynamics. Either as permanent support or spontaneously in the event of an emergency.
Customized support
Our customers' satisfaction is our top priority, which is why you only pay as much as you need. We offer you cost-effective support with a high level of transparency and many control options.
In the service level agreement, you as the customer determine the scope of services, the response time and the service level of the support. We will be happy to advise you and develop a customized support concept.
Support for cloud operation
The use of cloud services also poses new challenges for support: A cloud-based Dynamics system will have to communicate with services from different cloud providers. In order for this to run smoothly, it is essential to harmonize the service level agreements of the individual providers.
In addition to synchronizing service and solution times, the focus must be on the communication level. Managed lines should be used to ensure a secure and permanently available connection between the cloud solutions. We will be happy to advise you on the comparison of service levels and the selection of connection types.
1st to 3rd level support
To make it easier for you to use Dynamics 365 and to ensure error-free availability of the system, we are always on hand with help and advice. Depending on the level of support you require, you can choose between worldwide 1st, 2nd or 3rd level support.
Telephone and e-mail support
We provide efficient and professional support by phone and email for all questions and problems relating to Dynamics 365 Finance and Supply Chain Management. Our support hotline is available Monday to Friday from 08:00 to 17:00.
We offer you
- Support in all technical and professional matters
- Telephone and e-mail support
- Worldwide 1st to 3rd level support
- Immediate help with application and technical questions
Are you looking for a competent ERP partner?
We are here for you!
